Career Opportunities

RehabPulse is an exciting, fast growing and innovative medical products company revolutionizing the distribution of medical products and services. RehabPulse’s vision is to use technology and efficiency to improve access and affordability of Durable Medical Equipment (“DME”) products for both the end users and to business customers while reducing the cost of healthcare for payors, providers and consumers.

RehabPulse is changing the way the world works in medical equipment space. Join RehabPulse in this exciting journey as it continues to build and witness excellent growth.

Send your resumes to careers@rehabpulse.com

 

1. Inside Sales Support Specialist

 

Job Description: Inside Sales Support Specialist

RehabPulse is an exciting, fast growing and innovative medical products company revolutionizing the distribution of medical products and services. RehabPulse’s vision is to use technology and efficiency to improve access and affordability of Durable Medical Equipment (“DME”) products for both the end users and to business customers while reducing the cost of healthcare for payors, providers and consumers.

RehabPulse is changing the way the world works in medical equipment space. Join RehabPulse in this exciting journey as it continues to build and witness an excellent growth.

Come position yourself with an industry leader in a fast-growing company with significant earning potential and excellent growth prospects in the future.

 

Job Summary

This position is responsible for managing RehabPulse inbound sales and customer support both in private purchase sales and during the different stages of insurance claim. The online marketplace generates several incoming chats, phone calls and inquiries on a daily basis and these need to be converted into sales by providing excellent support and the right solutions to help the patients with their medical products and mobility needs. The key focus of the role is to provide customer support and right solutions to convert sales leads generated from the RehabPulse marketplace and from the RehabPulse online insurance claim marketplace. As part of customer support team, process orders and assist on post sales customer service enquiries.  

 

Key Responsibilities

  • Manage the inbound online sales inquiries, phone calls, online chats by providing the required support and solutions.
  • Convert sales leads that are generated by marketing campaigns, customer online inquiries, inbound customer calls, email campaigns, Facebook Leads, web chats, Amazon marketing and other partner web stores. Support all conversion-focused website initiatives led by the Marketing department to achieve E-commerce sales targets.
  • Manage a sales pipeline, sales activity, and monthly business forecasting through customer interfacing activities and sales data analysis.
  • Achieve monthly sales quota and maintain highest customer satisfaction level.
  • Coordinate the E-commerce sales effort with the marketing team: reporting, develop and maintain a predictable forecasting model, input data and manage CRM, provide customer support and ensure all data are properly entered in CRM for future use.
  • Provide customer service support to field Sales team.
  • Provide after sales customer service and support to customers already purchased our products.

 

Requirements

This position may require Saturday and Sunday working in lieu of any two weekdays, still having a 5 day week. This is must have requirement as customers purchase on weekends from ecommerce marketplace and company rotates between Inside support people to work on weekends.

  • Bachelor’s Degree or equivalent of experience and education
  • Inbound customer support experience with conversion into sales especially good phone communication skills.
  • Prior experience of medical billing and health insurance billing/collections would be desirable.
  • Make outgoing phone calls and communicate with the customers that make incoming enquiries.
  • 1-3 year(s) experience in medical inside sales preferred
  • E-commerce sales direct to consumer preferred
  • Passionate working for people with disabilities and finding the right solutions for them.
  • Exhibit excellent verbal and written communication skills
  • Demonstrate strong skills in Microsoft Office Suite, web-based and telephonic communication. Strong work ethic with an enthusiastic spirit, outgoing character and positive attitude; high degree of energy, detail-oriented, self-motivated, and flexible

 

Competitive salary plus commission

Job Type: Full-time (Can be office or Remote Position). After initial training of 5 weeks the person can work from home if desired 80% of the week. If working on the weekend then work from home.

Comprehensive benefit package: 401K, Health insurance cover for individual and family and PTO

Extensive and ongoing sales process and product training, sales support and customer service.

If interested please apply to careers@rehabpulse.com

 

 

 

 

 

2. Intake and Medical Billing Specialist

 

Job Description:

RehabPulse is an exciting, fast growing and innovative medical products company revolutionizing the distribution of medical products and services. RehabPulse’s vision is to use technology and efficiency to improve access and affordability of Durable Medical Equipment (“DME”) products for both the end users and to business customers while reducing the cost of healthcare for payors, providers and consumers. RehabPulse is creating the first ever “DME Online Marketplace with insurance integration” that will allow the end users to claim their medical insurance with ease and convenience.

RehabPulse is changing the way the world works in medical equipment space. Join RehabPulse in this exciting journey as it continues to build and witness an excellent growth.

Come position yourself with an innovative industry leader in a fast-growing company with significant earning potential and excellent growth prospects in the future.

 

 

Job Summary

The Order Intake and Billing Specialist, a key position in the Revenue Cycle management on the RehabPulse medical insurance claim platform, manages and assists the patients through the claims process, follow-up and correspondence with insurance inquiries/correspondence. The online marketplace generates several incoming chats, phone calls and inquiries related to insurance claim, in addition enquiries generated from the field that need to be processed by providing excellent support and the right product solutions to help the patients with their medical products and mobility needs.

The incumbent will coordinate the process of patient eligibility through our third party sources, help with product selection and coordinate from referral sources, data entry and collection process from patients and payers.

 

Key Responsibilities

  • Intake-
  • Manage the inbound online inquiries, phone calls, online chats by providing the required support and product solutions to the patients.
  • Responsible for contacting doctors offices and prescribers to obtain necessary information.
  • Incoming referrals from field reps, process the orders and process it for billing to our third party billing platform.
  • Handles patient inquiries and answers questions from referral clinics and insurance companies

 

  • Billing and Claims –
  • Prepares and submits clean claim information to our third party medical billing company
  • Maintains relationship with billing software company, including appropriate follow-up with support issues.
  • Coordinate the process of patient eligibility through various third party sources.
  • Coordinate with strategic partners on the backdoor and front door patient insurance out of network claims.

 

  • Collections-
  • Coordinate collection process, and tracking current collections in the ERP system and with accounts team.
  • Ensure appropriate collection of co-pay, spend down and self pay fees.
  • Handles patient inquiries and answers questions from clerical staff of insurance companies.
  • Identifies and resolves patient billing problems. o Denial and insurance follow-up management.
  • Issues adjusted, corrected, and/or rebilled claims to third party payers.
  • Posts adjustments, transfer of responsibility and refunds, as necessary.
  • Assure coding is compliant and up to date.
  • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.

 

Requirements

    • Bachelor’s Degree or equivalent of experience and education
    • Inbound customer support experience with especially good phone communication skills.
    • Must have at least 3 years of durable medical equipment (DME) billing experience and collection practices, including knowledge of billing related reporting
    • Experience working with medical payers including Medicare, Medicaid eligibility system, and commercial insurance.
    • Working knowledge of CPT and ICD-9 & ICD-10 coding systems; Coding certification preferred
    • Strong keyboard skills.
    • Works well in environment with firm deadlines; results oriented.
    • Perform multiple tasks effectively.
    • Able to work both independently and as part of a team.
    • Strong analytical skills required.
    • Excellent organizational skills, and
    • Proficiency in Microsoft Office Suite
    • Physical and Cognitive Requirements: Requires full range of body motion including manual finger dexterity and eye-hand coordination.

 

This role offers:

      • Competitive salary plus bonus
      • Job Type: Full-time. May initially be remote but will transition to an office location in the near future.
      • Ability to work scheduled hours, shifts may vary based on department needs. Hours of operation are 8am to 8pm Monday thru Friday.
      • Significant earning potential / base plus bonus
      • Comprehensive benefit package: 401K, Health insurance cover for individual and family and PTO
      • Extensive and ongoing sales process and product training, sales support and customer service
      • If interested please apply to careers@rehabpulse.com

 

 

3. Regional Sales Director, RehabPulse, Inc.

 

Job Description: Regional Sales Director, RehabPulse, Inc.

RehabPulse is an exciting, fast growing and innovative durable equipment company revolutionizing the distribution of medical products and services. RehabPulse has a clear vision “RehabPulse is creating the first ever “DME Online Marketplace with insurance integration”. RehabPulse’s platform will improve access, affordability and convenience for Durable Medical Equipment (“DME”) products to end users and to business customers while reducing the cost of healthcare for payors, providers and consumers.

RehabPulse HoldCo. has two divisions: RehabPulse Inc. and Rowheels, Inc, the maker of patented and clinically validated, reverse propulsion wheelchair technology that helps to engage major upper body muscle groups, improve core strength, eliminate aches and surgeries qualifying it to be world’s first “Therapeutic wheelchair technology”, major innovation since push motion wheelchairs have existed since more than 100 years.

RehabPulse is soon becoming one stop shop for all the DME products and services both for consumers and business customers. RehabPulse is changing the way the world works in durable medical equipment space.

Come position yourself with an industry leader in a fast-growing company. This position has great earning potential as RehabPulse represents the product from the entire industry with significant commission potential and excellent growth prospects in the future. “Wide product portfolio at best prices” is the perfect setting to thrive for sales people.

 

Job Summary

This Regional Sales leader is responsible for selling and in servicing all of the RehabPulse 3rd party DME products, Rowheels products and services that will be included from time to time such as Physical Therapy services and rental to Hospitals, Rehab facilities, VA Medical Center, Spinal Cord Injury Center, Surgery centres, pain medication, Physical Therapy centres, home medical equipment providers etc. to promote product, close sales and clinical education. Bring referral directly from the doctors to utilize direct medical billing capability on the RehabPulseclaim.com platform. In addition, lead strategic sales to other wheelchair manufacturers for Rowheels wheelsets that can be integrated with other manufacturer’s wheelchairs. Coordinate bringing 3rd party complementary rehab products for sale on RehabPulse marketplace and grow market share within a specified geographical territory and account base.

 

Key Responsibilities

      • Develop strong respect and presence within the Hospitals/Rehab facilities/VA DME dealers to ensure RehabPulse and Rowheels products are at the forefront of the assigned geographical areas.
      • Drive referral business from the territory for the insurance claim business on RehabPulse platform.
      • Establish strategic action plans for assigned geographical areas to ensure RehabPulse products are participating and winning the product bids and market share within each facility.
      • Develop and manage network of independent sales reps/ATPs within your assigned region to close sales and service the clients.    
      • Partner with clinicians and manage Rowheels Rehab product line in Rehab facility accounts. In addition, managing relationship at DME dealer level to “pull through” the sale at the facility level.
      • Develop the relationship with DME manufacturers/vendors to include the product portfolio in the RehabPulse e-commerce store.
      • Promote/sell/secure orders from existing and potential customers by effectively designing and executing a call pattern.
      • Demonstrate products and services and assist prospective providers - in the selection of those best suited to their needs.
      • Report product quality concerns or customer complaints timely according to company quality compliance procedures.
      • Work effectively with customer service teams to exceed customer satisfaction goals and sales goals expectations.
      • Submit reports detailing activities/sales volumes/expenses in your assigned region.
      • Ability to independently operate a motor vehicle.
        Complete all required training applicable to assigned position.
        Exhibit positivity, flexibility, creativity, and a willingness to take on new responsibilities as requested or required.

 

Requirements:

      • Bachelor’s Degree preferred.
      • Assistive Technology Professional (ATP) Certification required or enrolled in certification program.
      • Must have existing relationship with DME dealers, rehab care providers and rehab facilities.
      • Required 5 years related field sales experience preferably within the DME/wheelchair industry.
      • Previous experience in direct client contact during mobility evaluations with an understanding of the physiology and anatomy of the body and medical terminology.
      • Demonstrated aptitude for problem-solving; ability to determine solutions for Provider (consultative sales approach).
      • Excellent communication skills (verbal and written).
      • Demonstrated initiative (self-starter) and ability to work in cross functional team.
      • Availability for overnight travel, as needed and travel within the assigned territory.
      • Valid driver’s license.
      • Maneuver/lift equipment (50-100 + pounds).

 

This role offers:

      • Significant earning potential / base plus commissions
      • Comprehensive benefit package: 401K, Health insurance cover and PTO
      • Extensive and ongoing sales process and product training, sales support and customer service.

 

If interested please apply to careers@rehabpulse.com

 

 

4.Vendor Relations Specialist

RehabPulse is an exciting, fast growing and innovative medical products company revolutionizing the distribution of medical products and services. RehabPulse’s vision is to use technology and efficiency to improve access and affordability of Durable Medical Equipment (“DME”) products for both the end users and to business customers while reducing the cost of healthcare for payors, providers and consumers. RehabPulse is changing the way the world works in the medical equipment space. Join RehabPulse in this exciting journey as it continues to build and witness excellent growth.

Come position yourself with an innovative industry leader in a fast-growing company with significant earning potential and excellent growth prospects in the future.

Job Summary

This position is responsible for on-boarding and monitoring RehabPulse vendors (our manufacturers who make the products we sell) and assisting in product creation on RehabPulse.com. RehabPulse is adding more and more vendors and products every day to increase our product selection in the Durable Medical Equipment market. This position has 3 primary roles. 1. Onboarding: Seek out, contact, and set up accounts with new vendors. 2. Uploading: Assist in knowledge transfer to the web development team to upload products accurately to our website. 3. Maintaining: Keep track of current vendors (and competitors) as far as new product offerings, pricing updates, lead-time/stock reporting. As we are a growing company, there may be similar tasks outside this scope that are assigned.

 

Key Responsibilities

    • Identify, contact, complete applications for potential vendors
    • Format vendor product information suitable for the web development team
    • Communicate with web development team on website issues and for product uploads
    • Quality Control check and activation on new products on RehabPulse.com back-end
    • Maintain pricing and stock availability/lead times for current vendors
    • Communicate stock and lead time updates to RehabPulse sales staff
    • Monitor current vendors for new products
    • Monitor competitor’s websites

 

Requirements

  • 2 years dealing with business accounts, customer service to business customers
  • 2-3 years experience managing business customers over the phone and email.
  • 4 years working in an Office setting performing similar tasks
  • No prior website experience is required
  • Prior medical device experience is not required but is a plus.
  • Must be passionate about working for people with disabilities and finding the right solutions for them.
  • Exhibit excellent verbal and written communication skills
  • Demonstrate strong computer skills in Microsoft Office Suite, web-based and telephonic communication. Strong work ethic with an enthusiastic spirit, outgoing character, and positive attitude.

This position is an office position, but RehabPulse is a flexible company. With the onset of Covid, we have learned the benefits of remote working and embrace it. Expected 2-3 days in office per month (or more if you prefer), that said, there may be occasions that mandatory office appearances may be required.

This position opens at $45000/ year salary.

 

What excites us about working here:

Everyday we wake up with one clear vision to become a global leader in improving access and reducing costs of life-enhancing medical solutions. We are passionate about technical innovations and creating efficiency, every time we invent new technology to help people get better access to care or we do things efficiently, we are empowering you to get the products you need, at the best prices and with the best client service to support you. We recognize that as we all age, we can all benefit from advances in this market.

Come position yourself with an innovative industry leader in a fast-growing company with significant earning potential and excellent growth prospects in the future.

If you share our passion, then let’s chat!