REV-3 wheels are compatible with most models of wheelchairs with 24" bolt-on wheels.
REV-3 wheels may be covered under your health insurance, including Medicare, the VA, and private insurance through HCPSC billing code E2227. If you have difficulty maneuvering your chair, which limits your functionality and independence OR suffer from upper limb pain, talk with your doctor or therapist to see if the REV-3 is right for you.
Refund requests must be made within 30 days of the delivery date. After 30 days from the delivery date you must contact Rehabpulse Customer Service to determine the best course of action. Rehabpulse will not issue refunds for products purchased through other entities, such as distributors or retail partners. Defective products are covered under Rowheels’s one-year limited warranty policy will be replaced at Rowheels’s cost per the terms and conditions of the warranty.
See “Returning Products Under Warranty,” below, for information on warranty returns.
A copy of the Rehabpulse credit card purchase receipt, and a copy of the original Rehabpulse invoice may be requested prior to Rehabpulse Customer Service issuing a Return Authorization.
The product must be in like-new condition and returned in the original packaging with all original accessories, literature and other components. Rehabpulse reserves the right to reject any refund request if the product is received damaged or if any accessories, documentation or other original components are missing.
A Return Authorization (RA) number must be obtained prior to returning the product; to request an RA number, please email email@example.com or call 1 (877) 234-2018, Upon written receipt of the RA number, send the product to:
Rehabpulse Attention: Non-Warranty Returns Department RA # [RA number issued to you] 8001 Terrace Ave STE 204 Middleton, WI 535620
Please mark the RA number clearly on the outside of the return package.
A copy of the credit card purchase receipt, and a copy of the original Rehabpulse invoice should be placed inside the return package so that it is easily visible.
Products received without an RA number and the required documentation as specified above may not be accepted or processed for return.
Products received that do not meet the above return criteria may be returned to the customer via ground shipment at the customers cost.
You may be responsible for shipping costs for returning the product to Rehabpulse’ Middleton, WI warehouse. The product should be shipped so that it can be tracked and/or insured; Rehabpulse is not responsible for products lost or damaged during return shipment.
Returns may be subjected to a 20% restocking fee. Shipping charges may be nonrefundable.
Subject to the Limitations and Exclusions below, ROWHEELS Inc. warrants our REV Series pull propulsion wheel sets, against defects in materials and workmanship for one year from the date of purchase, provided normal and appropriate use. A replacement product or part that has been installed in accordance with ROWHEELS’ instructions assumes the remaining warranty of the original product or 90 days from the date of repair or replacement, whichever is longer. This Limited Warranty is transferable. However, any transfer of this product does not extend the terms of this warranty.
Product must be registered or a copy of the dated receipt or bill of sale from the original end user purchase is required to determine coverage.
LIMITATIONS AND EXCLUSIONS
The following do not apply to this limited warranty and will VOID the coverage:
Product is used with products or services that are not compatible with REV series wheels
Wheel hub has been modified or tampered with in any way
Original serial number tag is removed or altered
REV series wheels are used for extreme sports
REV series wheels are submerged in water
REV series wheels are used with a load exceeding the wheels weight limit of 250 pounds
REV series wheels are subjected to jumping or bouncing off of steps greater than 6 inches
Improper use or installation per the User’s Manual
Damage caused by acts of nature, misuse, negligence, accidents, wear and tear or by other causes that do not fall into the category of defective materials or workmanship
ROWHEELS policy is to honor warranties and to perform services on all products purchased from authorized ROWHEELS dealers/representatives. If the ROWHEELS product is purchased from an unauthorized dealer or representative, this warranty will not be valid.
The following are not covered under the limited warranty:
Tires and inner tubes
Damage to spoke/finger guard , except for factory defects
Handrims, except for factory defects
Damage from normal wear and use
Damage from improper installation or repair
Damage caused by failure to adhere by the owners manual warnings and recommendations
ROWHEELS sole obligation, and your exclusive remedy, under warranty is to repair or replace, in our sole discretion, the covered components of the REV series wheels.
FOR WARRANTY SERVICES
If your product requires warranty service, please contact ROWHEELS or your authorized ROWHEELS dealer/representative. Upon preapproval by ROWHEELS or an authorized representative. Product must