Our Professional White Glove Delivery agent will deliver your product to your home, unpack it and remove all packing material before moving it inside whenever possible. They will then complete any simple assembly and then check the functionality of your new product. Finally, our agent will give a tutorial on how the product is operated.
- All agents will arrive at your home in a face mask and continue to wear it throughout the duration of their visit. - All agents will sanitize their hands before entering your home or touching your product. - We ask that customers wear a face mask, and maintain a distance of at least 6 feet from the agent while they are in your home. - Mobility products and patient lifts will be set-up and delivered to immediately inside the door. - Beds and lift chairs will be placed into the appropriate room. Please note: all furniture must be moved so the agent does not need to touch any existing furniture.
The new value-packed EW-20 is the best long-range, high-speed scooter on the market today. It’s capable of reaching speeds of up to 15 mph and can travel up to 21 miles on a single charge. The large swivel seat, designer style matt black color and stylish LED front light will have everyone turning heads. The EW-20 is fitted with an extra large covered storage basket, cell phone holder, USB port along with 3 different speed settings that add to the safety and performance of the scooter. For easy transport, we have added a folding tiller and a removable seat. Shipped FULLY ASSEMBLED and RIDE READY.
Speed : Up to 15 mph(speed varies on terrain, riders weight, road surface, etc.)
Distance : 21 miles per charge (distance varies on terrain, riders weight, road surface, etc.)
Front Seat: Type - Large Swivel Seat with Back Rest
Front seat: Size - 16“ x 13.5“ x 3.25 (depth)
Seat Cushion Height : 28” from floor
Steering Height : 42” from Ground
Turning Radius : 53"
Steering Height : 38" from floor, adjustable
Power : Electric
Watts : 500 Watt
Motor Type : Hub Brushless Motor
Amps : 12 AH
Dimensions : 55” x 26” x 38” (LxWxH)
Forward/Reverse Switch : Yes
High/Med/Low Speed Control Switch : Yes
Floor Clearance: 7”
Batteries : (1) 48v 12 AH SLA Sealed
Front tire size : 4” x 12”
Rear tire size : 4” x 11”
Charger : 48volt Smart Charger Included
Throttle Type : Variable Speed Control-twist
Key Start : Yes
Braking System : Rear Disc Brakes, Front Drum Brake
Lighting Package : LED Front, Rear Lights, Turn Signals and Brake Lights
Rear Storage Basket with Top : 11"x20"x10 DxWxH
Scooter Weight : 128lbs
Battery Indicator : Yes
Front Suspension : Yes
Rear Suspension : Yes
Electric Horn : Yes
Cell Phone Holder : Yes
USB port : Yes
Color : Matte Black
Warranty : Limited – 3 Year Warranty
Note : For recreational use only.
WARNING: This product can expose you to chemicals including lead and lead components, which are known to the State of California to cause cancer or birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov
You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.
Standard Return Shipping
Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.
Complete the return reason questionnaire and include it in the return package.
Before sending your return shipment, please remove all extra labels from the outside of the package.
Send the return package to the following address:
750 E. Covey Lane, Suite 135
Phoenix, AZ 85024
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.
To receive a refund or credit, items must be returned within 10 days of original shipment date.
Credit for gift returns will be issued to the original purchaser.
Items are considered to be oversized if they are heavier than 30 pounds. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned . Please be aware that shipping charges can be quite expensive for Oversized Items. Follow these steps to return an Oversized Item:
If you have assembled the product, dissemble it before shipment using the original protective packaging materials.
Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.
Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.
Contact a Customer Service Specialist at email@example.com instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.
You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.
To receive a refund or credit, items must be returned within 15 days of original shipment date.
Credit for gift returns will be issued to the original purchaser.
IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact ELECTRIC WHEELS Customer Service representative at firstname.lastname@example.org .
Three (3) years from the date of purchase on all structural frame components, seat post and frame.
One Year Limited Warranty
One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at Ewheels discretion.
Six Month Warranty
Six (6) Months from the date of purchase on the batteries and charger. Batteries are subject to a stringent wear and tear clause. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty.
WARRANTY EXCEPTIONS AND EXCLUSIONS
Service and Labor Costs
Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact Ewheels directly for any assistance in locating a service provider or to make a warranty claim.
Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.
Damage, Accidental Damage and Misuse
Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications and alterations.
Second Hand Owners and Reselling
No warranty will be offered or honored for secondhand owners. The warranty is exclusively offered to the original purchaser.