Our Professional White Glove Delivery agent will deliver your product to your home, unpack it and remove all packing material before moving it inside whenever possible. They will then complete any simple assembly and then check the functionality of your new product. Finally, our agent will give a tutorial on how the product is operated.
- All agents will arrive at your home in a face mask and continue to wear it throughout the duration of their visit. - All agents will sanitize their hands before entering your home or touching your product. - We ask that customers wear a face mask, and maintain a distance of at least 6 feet from the agent while they are in your home. - Mobility products and patient lifts will be set-up and delivered to immediately inside the door. - Beds and lift chairs will be placed into the appropriate room. Please note: all furniture must be moved so the agent does not need to touch any existing furniture.
Actual Product Weight: 85-91 lbs
Anti Tip Wheels: Yes
Batteries: 2 - 12V 12AH or 20AH
Battery Weight: 20-26 lbs
Charger: Offboard, 2A
Climbing Angle: 6 degrees
Controller: CTE 45A
Front Wheels: 8" x 2" Flat Free
Ground Clearance: 2.5"
Heaviest Piece: 29 lbs
Max Speed: 4.25 mph
Maximum Range: 9(Standard)-15(Extended) miles
Motor: 24V x 270W x 4700rpm
Number of Wheels: 3
Overall Product Height: 35"
Overall Product Length: 42.5"
Overall Product Width: 20.5"
Primary Product Color: Red
Primary Product Material: Steel
Product Weight Capacity: 300 lbs
Rear Wheels: 8" x 2" Flat Free
Seat Depth: 16"
Seat Weight: 16 lbs
Seat Width: 16.5"
Seat to Floor Height: 17"-19"
Turning Radius: 45.5"
Product Weight Capacity: 300 lbs
Warranty: Limited Lifetime on Frame; 14 Month Limited on Electronics, Controller and Drive Train components; 6 Month Limited on Battery
The Scout transportable scooter combines easy and convenient mobility with superior value. The Scout is compact, lightweight and easy to disassemble-perfect for taking wherever you want to go, either around the neighborhood or far from home. It can be disassembled quickly and easily into five easy-to-handle pieces for loading into a car, truck, or van and taking shopping or on vacation. The three-wheel version of the Scout allows for nimbly negotiating indoor obstacles. The Scout also offers great features like a quick connect battery pack and a delta-style tiller to make operating the scooter easier for those with limited strength or dexterity. This model comes with color-through panels to hide scuffs and scratches and black wheel rims.
Features and Benefits
Quick and easy disassembly
Interchangeable color panels hide scuffs and scratches
Armrests are padded and adjustable
Quick connect batteries
Ergonomic throttle control
Height-adjustable swivel seat with fold-down backrest
Flat-free, non-marking tires
Large, plastic carry basket
Easy freewheel operation
Model # sfscout3, sfscout3-ext
WARNING: This product can expose you to chemicals including lead and lead components, which are known to the State of California to cause cancer or birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov
WARNING:This product can expose you to chemicals including lead and lead components, which are known to the State of California to cause cancer or birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov
Our goal at Drive DeVilbiss Healthcare is to provide our Authorized Ecommerce Retailers with excellent service. Our Ecommerce Return Policy is designed to make it easier for our Authorized Ecommerce Retailers to expedite returns.
How to Submit a Return
Drive offers a few convenient ways to request a return, send an email to email@example.comDrive’s website www.drivemedical.comif the order was originally placed online or contact the Returns Department. Drive cannot accept any unauthorized returns without a previously issued RMA.
When requesting an RMA, please have available your customer account number, purchase order, model, serial number, quantity, reason for return, photos (when applicable) and a valid email address. RMA’s expire after 30 days of issuance.
The Returns Department will specify the warehouse where the product should be returned to.
New and Unused Product (*Excludes Power Products shipped to residential addresses and hygienic products)
New and unused products can be returned within 30 days from invoice date with a 15% restocking fee. The following terms and conditions apply:
- Customer pays freight to return the product.
- Product should be in the condition it was received, unused, and in the original box and/or
- Hygienic products cannot be returned unless there is a manufacturers defect.
- Please do not write anything on the package being returned including RMA# or address.
- Credit will be given for the product but not the original freight (if applicable).
A 25% restocking fee applies to returns between 31 to 60 days after invoice date.
The restocking fee will be waived if the Authorized Ecommerce Retailer is placing another order at the same time as requesting a RMA. The order must be shipped to the original residential address.
(Excludes Power Products being returned)
Used items are not eligible for return and are covered under their respective warranties. www.drivemedical.com
*New and Unused Power Products Shipped to Residential Addresses
New and unused power products that have been shipped to a residential address can be returned within 30 days from invoice date and a 25% restocking fee will apply. The Authorized Ecommerce Retailer is responsible for ensuring the product is new, unused and in saleable condition. The customer is responsible for packaging as to ensure the product is not damaged during return shipping. It is the responsibility of the customer to arrange and pay for the return freight.
Power products shipped via White Glove Delivery Service cannot be returned unless there is a manufacturers defect.
Used items are not eligible for return and are covered under their respective warranties.
Product Damaged in Shipping
If product is received damaged, the bill of lading for truck shipments or UPS manifest for smaller packages must be marked “Damaged”. By marking the product damaged and contacting Drive Medical immediately upon receipt will significantly reduce the time it takes to receive full credit or a replacement order.
Within three (3) days of the delivery receipt, end user should inspect items and contact their Authorized Ecommerce Retailer to report the damage to Drive’s Returns Department. Drive will issue a RMA; notify the shipper to arrange for an inspection and pick-up (when applicable), then process a replacement order. Replacement orders will be billed to the Authorized Ecommerce Retailer’s account and a credit will be issued based on the carriers’ findings.
Drive offers warranties on most products to protect customers if defects should occur after use.
Many products are covered under a limited lifetime warranty. The limited lifetime warranty applies to non-wearable parts, such as broken welds. Wearable parts, such as seat cushions, wheels and brakes, are not covered under the limited lifetime warranty.
Many of our products have specific warranties that cover replacement parts for extended periods of time. However, most products are warranted for 60 days after invoice date. For the first 60 days after invoice date, Drive reserves the right to ship a part to repair the product, ship a replacement product or issue full credit for the return of the product.
Drive reserves the right to require the defective product be returned to Drive. Replacement product will be shipped, invoiced and later credited after the defective product is received. Drive will issue a return shipping label within the first 30 days of the invoice date.