TiLite ZRa Series 2 Titanium Ultra Lightweight Rigid Manual Wheelchair (Fully Customizable)

Rehabpulse Return Policy for the TiLite ZRa Series 2

Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call Rehabpulse Customer Service.

Custom built wheelchairs are made by the manufacturer to fit your specific needs and body measurements and are therefore non-returnable.

Warranty Information for the TiLite ZRa Series 2

A. FRAME - LIFETIME

   TiLite warrants the wheelchair frame (including the cross-braces, if any) against defects in materials andworkmanship for the lifetime of the original user of the wheelchair. The expected
life of the frame is five years. TiLite warrants all TiLite-made wheelchair components (including, but not limited to, armrest assemblies, backrest, assemblies, footrest assemblies,
camber tubes and plugs and caster forks) against defects in materials and workmanship for one (1) year from the date of purchase, except as provided below.

B. COMPONENTS - ONE (1) YEAR

C. LIMITATIONS AND EXCLUSIONS

   This warranty does not cover:

      a. tires and tubes for front or rear wheels, upholstery (including cushions, seat slings, backrest upholsteryand armrest upholstery), or push-handle or stroller handle grips; or

      b. damage arising from normal wear and tear or from other circumstances beyond TiLite’s control; or

      c. any labor or shipping charges incurred in replacement part installation or repair of this product; or

      d. TiLite Designs Unlimited frames and frame components, unless TiLite, in its sole discretion, determines that the Designs Unlimited frame or frame component was defectively manufactured.

   This warranty is VOID if TiLite, in its sole discretion, determines that:

      a. the original TiLite serial number tag has been removed, altered or defaced; or

      b. the wheelchair has been subjected to negligence, accident, improper maintenance, storage or operationas required by your TiLite Owners Manual, commercial or institutional use, misuse or abuse, including,but not limited to, exceeding the maximum weight limit of 250 pounds or using the wheelchair with tie downs or locking, clamping or other restraint systems related to the use of the wheelchair in a motor vehicle; or

      c. the wheelchair has been damaged by improper repairs or repairs made to any component without the express written consent of TiLite; or

      d. the wheelchair has been modified without TiLite’s express written consent, including, but not limited to, modification through the use of unauthorized parts or attachments.

   This warranty applies only to the original intended user of the wheelchair.

D. OUR RESPONSIBILITY

   TiLite’s sole responsibility is to repair or replace, in our sole discretion, the covered components of the wheelchair.

E. FOR WARRANTY SERVICE

   Contact a customer service representative from Rehabpulse.com