Return Policy:

Customers have 7 business days from the date product was received to request a Return Manufacturer’s Authorization Number (RMA #).

• To obtain a RMA #, please contact Rehabpulse: 1/877-234-2018 or info@rehabpulse.com
• There will be a 25% restocking fee for ALL returned items.
• Returned products must be in new, unused condition in original packaging.
• Custom orders and accessories are NON-REFUNDABLE.
• Enhance Mobility will not accept returned items without a RMA #.
• Credit will be issued upon inspection of the returned product(s).
• Not responsible for damage that occurs during shipping on any return or warranty.

Warranty:

Enhance Mobility is the proud distributor to the manufacturers for the Transformer and Triaxe Scooters. Their manufacturer warranty information is outlined below:

Transformer Scooter

Each Transformer Scooter is issued a 24-month warranty on electrical components and a limited lifetime coverage on framework of the scooter. Enhance Mobility also provides a 12-month warranty on each Lithium-Ion battery purchased. The warranty begins immediately following purchase.

Mobie Plus:

Each Mobie-Plus Mobility Scooter is issued a 24-month warranty on electrical components and a limited lifetime coverage on framework of the scooter. Enhance Mobility also provides a 12-month warranty on each Lithium-Ion battery purchased. The warranty begins immediately following purchase

Triaxe Scooters:

Each Triaxe Scooter is issued a 3-year warranty on the frame of the scooter and a 12-month warranty on electrical components. Triaxe Scooters also provides a 6-month warranty on each Lithium-Ion battery. The warranty begins immediately following purchase.

Warranty Exclusions: 

Tires, Tubes, Trim Pieces and Plastic Shrouds, Upholstery (Seat Back and Seat Cushions). 

This warranty also excludes the following: Loss or theft of any and all accessories (such as keys, remote controls etc.), damages caused by improper operation or maintenance, irregular spare parts, accidents, damages caused by an unauthorized refit of the scooter, and damages caused by natural disasters, such as hurricanes, floods, and earthquakes.

Warranty information is provided to the customer inside their user manual for each individual scooter.

Optional warranty purchases are available. Please contact Rehabpulse (1-877-234-2013 or info@rehabpulse.com) for more details on how to purchase.