30-Day Hassle-Free Return Policy

Our primary goal is to always provide industry-leading support and customer satisfaction. We understand the product(s) that customer orders may not fit their mobility requirements or meet their overall needs. Therefore, customers can return most products for a refund, minus a 25% restocking fee. Please note that parts cannot be returned. 

Customers will also be responsible for paying the shipping cost to get the product back to us.  We are happy to coordinate the whole process including a pickup at the customer's residence provided the customers prepays for the shipping or agree that we can deduct it from the refund.

The first step in returning a product is to call or email our Customer Service team at 877-234-2018 or info@rehabpulse.com and request a Return Authorization (RA) number. This way we will be able to track your return and provide a refund.

Return Terms and Conditions

• All items that are returned must be new and free of any damage. A full inspection will be conducted when we receive the product. We will be looking for any damage like cracks, scratches, broken parts, etc. If there is damage, we will reserve the right to charge additional charges over and above the restocking fee. 
• The item (s) must be returned in the original packaging with all of the contents that were shipped intact. If the customer does not have the original packaging, we can ship them new packaging at a cost of $60.00
• The returned item must have the RA number visible on the box, otherwise, the package will be refused when it arrives. 

Your refund will be provided in the same form that we received it. In other words, if you paid by credit card, the refund will also be given by credit card. You can expect a refund in 2-3 days after we conclude our inspection.

Warranty:

All GoLite Portable Lifts come with a limited warranty and the following coverage:

• Frame: One-year (1)
• Mechanical Parts: One-year (1) year parts and labor
• Battery: One-year (1) year parts and labor

Warranty Exclusions

• Failure to follow the proper use, operation and maintenance
• The use of non-authorized parts
• Mechanical damage caused by an accident or misuse
• Consumables such as the inner core and outer tires as well as bearings are not covered
• Any unauthorized changes to lift design
• Any damage caused by a natural disaster such as a flood, earthquake or fire will not be covered
• This limited warranty does not cover normal maintenance service or periodic adjustments required for normal use
• This warranty applies only to the original purchaser