PLEASE NOTE: All returned product will be subject to full evaluation. Credit issuance will be based on returned product evaluation findings. Product abuse or no fault found cases may result in a credit denial.
A Returned Material Authorization (RMA) number is required for all returns and may be obtained by contacting Rehabpulse, 1877-234-2018 or firstname.lastname@example.org within thirty (30) days from date of invoice to request an RMA number to return unopened, unused stock product in original packaging.
Any product returned for credit to Invacare without an authorized RMA number clearly printed on the outside shipping label, will be refused. Invacare will not pay to process, handle and ship, any unauthorized return item(s), back to the shipper.
An RMA for Provider "convenience returns" on unopened, stock items will also be issued within thirty (30) days of invoice date but is subject to a 27% restocking fee. Upon evaluation, convenience returns may be rejected because of the physical condition of the items.
Only items in full, complete and unopened cases with original packaging are returnable. Products that have been used cannot be returned unless it is perceived to be an alleged complaint in the form of a product defect. In this case, Customer Service reserves the right to request that the product be returned for full product evaluation and documented in Invacare’s Quality System.
The Returns department will not accept (used) soiled products such as: mattresses, cushions or seating products due to possible biohazards. To receive credit for these products, call Customer Service for a RMA, remove, sign and date the law label, then return it as proof that the product is no longer in service.
Custom-made products (i.e. custom power chairs, builder products and parts) are not returnable for credit and an RMA will not be issued.
Once an RMA is issued, it is valid for thirty (30) days from the date of issue. The RMA number must be clearly and legibly printed on the outside of all return packaging and should be referenced on packing slip and/or bills of lading. Only return items for which the RMA was issued. A strict limit of 25 items may be returned per RMA
Credit denials: In the event of credit denial, the Provider will be notified immediately. In turn, the Provider will have ten (10) business days to respond as to whether they prefer the product be shipped back at their cost. Invacare will not assume the returned cost of shipping. If no response after 10 business days, Invacare Returns reserves the right to discard product.
Invacare warrants its products to be free from defects in materials and workmanship for various time periods. Refer to the warranty packaged with each product to determine the exact coverage for that particular product. Service parts are covered under a six (6) month limited warranty unless specified otherwise.
During the warranty period, any defective product will be repaired or replaced, at Invacare's option. The warranty does not include any labor incurred in the replacement part installation or repair of a defective product.
A copy of the Bill of Sale issued to the purchaser of a product may be required prior to processing a warranty claim.
Invacare does not warrant products or parts that have been misused from their intended purpose, not properly maintained as per the user manual or abused. Refer to the Returning products section of this document and product warranty for complete details.
Invacare disclaims all other express or implied warranties, including the implied warranties of merchantability or fitness for a particular purpose.