Our Professional White Glove Delivery agent will deliver your product to your home, unpack it and remove all packing material before moving it inside whenever possible. They will then complete any simple assembly and then check the functionality of your new product. Finally, our agent will give a tutorial on how the product is operated.
- All agents will arrive at your home in a face mask and continue to wear it throughout the duration of their visit. - All agents will sanitize their hands before entering your home or touching your product. - We ask that customers wear a face mask, and maintain a distance of at least 6 feet from the agent while they are in your home. - Mobility products and patient lifts will be set-up and delivered to immediately inside the door. - Beds and lift chairs will be placed into the appropriate room. Please note: all furniture must be moved so the agent does not need to touch any existing furniture.
Eva is our versatile mobile patient lift. It is ideal for transferring patients between lying and seated positions, horizontal lifting and gait training. Eva is delivered complete and ready to use. Each unit is equipped with an ergonomic hand control and a slingbar with reliable safety latches, suitable for most users and lifting scenarios.
For all returns, the customer must contact Rehabpulse, 877-234-2018, or firstname.lastname@example.org withing 10 days of receiving their product.
All Slings are only returnable if in an unopened package. We cannot accept returned slings in any condition if the package is opened. If accepted, a return refund, minus shipping, and handling fees and minus a 25% restocking fee will be issued.
In addition to the warranty policy stated in every User Manual, Handicare is communicating the following requirements to submit a warranty claim.
Handicare guarantees all equipment, which includes Ceiling Lifts, Floor Lifts, Bathroom Safety, Slings, Service Parts and Track and accessories, supplied as new, against failure within the period of 1 year from date of installation or 18 months from date of manufacturing, whichever is shorter, by virtue of defects in material or workmanship.
Handicare guarantees all refurbished equipment supplied against failure within a period of three months from date of installation or six months from date of purchase whichever is shorter.
This guarantee does not apply to failure attributable to normal wear and tear, damage by natural forces, user neglect or misuse or to deliberate destruction, or to batteries more than 90 days after original purchase.
This guarantee shall be void if the equipment is not serviced by Handicare or its authorized service agents in accordance with the manufacturer’s recommendations or if any unauthorized person carries out works on the equipment.
The liability of Handicare under the terms of this guarantee shall be limited to the replacement of defective parts and in no event shall Handicare incur liability for any consequential or unforeseeable losses.