Customer Returns

1. Please contact Rehabpulse customer service to arrange a return authorization number (RA#). 1877-234-2018 or info@rehabpulse.com This RA# must be written clearly on the box to insure proper timely processing of returns.
2. The customer will be responsible to arrange and pay for return shipping.
3. Upon successful return of the product, an inspection will be made to determine that the product is new and in working condition.
4. Upon successful determination that the product is new and in working condition a credit will be issued for the sales price of the returned product, minus restocking fees.
5. A 25% restock fee will apply to all returns and will be deducted from the credit along with all applicable shipping charges. Exceptions to the restock fee may be requested and will be considered on a case-by-case basis.

Shipping Error

In the unlikely chance that there has been a shipping error Proactive will do its best to immediately rectify the situation.

1. Please contact Proactive customer service as soon as the error is realized to arrange a return authorization number (RA#). This RA# must be written clearly on the box to insure proper timely processing of returns.
2. Proactive will email the customer a return shipping label to ship the product back to Proactive.
3. Proactive will ship out the proper product to the proper location either same day or as soon as possible. Correct shipping and tracking information will be transmitted to the customer as soon as it is known.

Warranty

Proactive maintains the highest standards in quality control of its manufacturing process. In the unlikely occurrence of a warranty claim Proactive will do its best to resolve the problem as soon as possible.

1. Please contact Proactive customer service as soon as the problem is realized to arrange a return authorization number (RA#). This RA# must be written clearly on the box to insure proper timely processing of returns.
2. In order to ensure that the customer receives the replacement part or parts as soon as possible the customer will be required to place an order for the replacement part or parts needed. (this will be credited upon successful return of the item under warranty if there is a manufacturer’s defect).
3. The customer will be responsible to arrange and pay for return shipping. (this will be credited upon successful return of the item under warranty if there is a manufacturer’s defect).
4. Upon successful return of the product, a warranty inspection will be made to determine that the product is not working because of a manufacture defect.
5. Upon successful determination of a manufacturer’s defect a credit will be issued for the replacement part or product order and the shipping costs incurred in its return.

At Proactive Medical Products discretion, we will either repair or replace any product that does not comply with this warranty.

All product warranties are void if the product has been misused or abused, if there have been unauthorized repairs, or if the law tag has been removed or tampered with.

• Owner's Manual