Please call Rehabpulse customer service (877-234-2018) department. All returns must have an RMA number issued from Advanced Orthopaedics. A 15% restocking fee will be assessed if returned before 30 days, and a 25% restocking fee will be assessed if returned between 30 and 60 days.
We, Advanced Orthopaedics, Inc, hereby warrant our manufactured products are free from defects in material and workmanship and in conformity with all standard applications in effect at the time of this letter. Our standard procedure dealing with manufacturing defaults is to repair or replace the product under the following conditions:
Our products are warrantied for a minimum of three months and up to six months depending on the type of product ordered. For additional details regarding the warranty length please contact our corporate office at 800-270-7074.
The warranty is subject to the provisions that some natural variations occurring in natural materials are inherent to their character and not considered defects. We do not warrant the color-fastness or matching of colors, grains or textures of these materials.
Our warranty shall apply to normal wear and tear only. The warranty shall not apply in the event products are damaged as a result of misuse, abuse, neglect, accident, improper application, modification or repair or attachments to the product not approved by us. The warranty shall not apply to any damage caused from shipment by any persons not authorized by us.
No products will be accepted for return without prior approval. We shall have the right to inspect any products claimed as a defective product at the buyer’s premises, or require the buyer to return the product to us for inspection at our premises.
Transportation charges covering returned products will be borne by us only if such products are proven to be defective, are covered by this warranty, and are returned within the warranty period stated above.