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Returns

• Obtain a return authorization number (RMA) from the customer service department. To expedite the process please complete the form below and email the completed PDF to: returns@fab-ent.com. You can also contact the FEI returns department at: +1-914-345-9300 ext. 1121 or 800-431-2830 ext. 1121. You can fax your return request form to: +1-914-345-9800, attention: returns department.

• RMA Request Form

• Return authorization number must appear on each returned package
• Return the merchandise to the location given by the customer service department
• Keep a record covering the shipment of returned merchandise (this is for your protection in case you need to get a proof-of-delivery from the shipper)
• No unauthorized return will be accepted
• No returns will be accepted after 30 days
• FEI charges a 25% restocking fee for returned merchandise in resalable condition
• The customer is responsible for return shipping expenses unless the merchandises is received as a result of FEI’s error
• FEI will credit your account for returned merchandise as soon as return is received and processed
• Credits for return is issued only to original purchaser. Credit will be applied to your open balance or to future purchases. No cash refund will be issued.

Warranty

FEI offers a minimum 1-year warranty on all products.  In cases where the manufacturer includes a warranty card or an extended warranty, contact the manufacturer directly for complete warranty information.

FEI reserves the right to repair or replace warrantied products at its discretion.