If the merchandise you received is defective or not what you expected it to be, and wish to return the item, please submit a return request from My Account section or contact our Customer Service department at 877-234-2018 or email us at email@example.com
Merchandise must be returned within 30 days of the receipt of order. No returns are accepted after 30 days.
Items (including parts and accessories) must be returned in new, unused and resalable condition and in its original packaging.
Before returning any product, buyer must obtain a Return Authorization Number (RA#) from a RehabPulse Customer Service representative. Orders returned without obtaining an RA# will be entitled to receive only “In-Store Credit” that can be used towards future purchases.
All custom orders and items of hygienic nature are non-returnable.
Returns will be reviewed and inspected before issuing credit. Allow 3 to 4 weeks to process the credit and it will be applied to your credit card or original method of payment.
Buyer is responsible for return shipping. Return orders are subject to a restocking fee that is determined by the manufacturer*. Outbound shipping cost is non-refundable. For orders that qualified for free shipping, $9.99 will be deducted from the refund.
If return is the result of a defective product or a shipping error, we will refund the entire purchase amount and return shipping costs.
*Restocking fees are waived for certain “14 Day Guarantee” products.