No hassle, no questions asked 14-day return policy. No restocking fees! (See terms and conditions below)
A first in the medical equipment industry, this policy offers a unique peace of mind for all RehabPulse customers. Any products that have this icon are eligible for our 14-Day No Question Return Policy.
NOTE: Not all Rehabpulse products are eligible for this Policy.
To be eligible for a full refund*, you must initiate a refund within 14 days of receiving your order by emailing the RehabPulse support team at email@example.com, or via the “My Returns” tab on your customer account page. Once your return is authorized, we will send you an email with a “Return Merchandise Authorization number (RMA) and correct return address. Returns shipped to addresses other than the original shipping address will not be eligible for a refund. Items received without a proper RMA number may be refused or delayed.
We do not reimburse for return shipping; this cost is the responsibility of the customer.
Eligible returns will be refunded, minus the outbound shipping cost OR if the shipping was free, a 20% outbound shipping fee will be deducted which covers the cost of having shipped the product to you as that cost is not reimbursed to us.
*Only returns that arrive in new and saleable condition are eligible for a refund, so we recommend you return your item with tracking and in its original packaging. If the returned item is received back damaged, an industry standard 25% damage fee will be deducted from the purchase price to cover the cost of the stock that can no longer be sold.
Once we send you the return address, you have 14 days to get the item(s) to RehabPulse; if it arrives after 14 days, a refund may still be issued, but will include a restocking fee. In turn, we guarantee a refund issued within 14 days of the returned item(s) being delivered to RehabPulse, or proof of it arriving via tracking.
Some products are not eligible for this policy. Look for the icon for all eligible products. All custom orders and items of Hygienic nature (cushions for example) are non-returnable.
We do allow for up to 30 days for returns, but after 14 days per the conditions above, there will be a restocking fee added, typically this is 25% of the items cost, though this can vary by item.
If your return is the result of a defective product or a shipping error, we will refund the entire purchase amount and return shipping costs.
Orders can be cancelled up to the shipping cut-off time of 11am CST each day, including Saturday and Sunday, without incurring any additional costs. Simply email us at firstname.lastname@example.org before the cut off time to let us know.
If you contact us after the shipping cut-off time, and we confirm that your order has already been allocated tracking or has shipped (which is most times many hours before you receive the shipping confirmation), your option will be to return it to us as per the RehabPulse return policy. See this return policy above for details.