Shipping Policy and Information

FREE SHIPPING
Most orders over $99.99 shipped within the contiguous United States qualify for free shipping! 

Orders shipped to Alaska, Hawaii, U.S. territories, and outside of the United States do not qualify for free shipping and orders to those destinations cannot be completed online. See the Shipping Quotes section below for information on how to proceed with an order being shipped outside of the contiguous United States.


STANDARD SHIPPING RATE
Most orders under $99.99 shipped within the contiguous United States ship at a flat rate of $9.95.

Orders shipped to Alaska, Hawaii, U.S. territories, and outside of the United States do not qualify for flat rate shipping and orders to those destinations cannot be completed online. See the Shipping Quotes section below for information on how to proceed with an order being shipped outside of the contiguous United States.


PO BOX ADDRESS
Please note that some products ordered on website may be shipped directly to you from our manufacturing vendor and some manufacturers will not ship to a PO Box address and require a physical address for delivery. If that is the case, we will contact you, it is best to avoid PO Box address.


SHIPPING QUOTES FOR ALASKA, HAWAII, US TERRITORIES AND OUTSIDE US:
For orders shipped to Alaska, Hawaii, U.S. territories, and outside of the United States you will not be able to complete an online order as free shipping or the flat rate shipping amount does not apply.

You will need to contact us in order to obtain a shipping quote for the product(s) you are interested in. Please be as specific as possible as the options for the product (i.e. quantity, size, accessories) will determine the weight and dimension of the shipping package(s) and thus the cost for shipping to your desired destination.

You can obtain a shipping quote by calling us at 1.877.234.2018 (U.S. and Canada) or  +1608.268.9670 (International), or e-mailing us info@rehabpulse.com 

Our Customer Service Representatives will research the most affordable and efficient shipping method and contact you with the shipping quote. If you agree to the shipping charges, they will assist you in completing your order. 

IMPORTANT: Please note the quoted shipping amount will only cover our cost to ship the item(s) to you so any customs duties and taxes that may be imposed by your country are not included in this quote and will be your responsibility. Some countries may also restrict the import of certain goods or require those goods to have specific markings such as a CE mark.

Unfortunately, we cannot confirm whether or not your country will impose any customs duties or taxes or what those fees may be. We also cannot confirm any restrictions on imports of certain goods.

If your order is returned to us, you will be responsible for the return shipping fee. We would recommend contacting your local FedEx, UPS, DHL or postal carrier to inquire about any additional fees you may be charged on a package coming from the United States or any restrictions on the import of goods before completing your order.

EXCLUSIONS & NOTES

  • Exclusions to free shipping and standard rate shipping may apply for over-sized items or items that require proof of delivery. If any item in your order does not qualify for free or standard rate shipping, we will contact you and inform you of the shipping cost.
  • If you choose USPS Priority Mail for an international shipment and a package is lost or damaged, RehabPulse cannot be held responsible for the replacement value.
  • Some manufacturers restrict sale of their products outside of the United States. We will notify you if you order an item that cannot be sold outside of the United States.

WHEN WILL MY ORDER ARRIVE?
Orders placed before 3 pm CST (Monday - Friday) will generally be processed the same day and the stock items that are not custom built are shipped within 24 hours. In most cases you will receive your item(s) within 3-5 business days (for orders being shipped within the contiguous United States).

Please note that some items ship from our warehouse while others ship directly to you from the manufacturer. If you order multiple items, you may receive them in different packages at different times so don’t be alarmed if you do not receive all of your items at once.

Custom-built items like wheelchairs and non-stock items such as custom wheelchair cushions and backs are built to order when they are received. We will keep you informed on the progress and the expected date for shipping of such custom orders. Some manufacturers will not ship items directly to you so the item will be shipped to our warehouse and then we will immediately ship the item to you.

We will notify you if there will be any significant or unexpected delay in the shipment of your item(s).

If you have not received your order within 30 days of placing your order over the phone and/or 14 days  after receiving tracking information for orders placed on our website, please contact us immediately as we may need to file a lost package claim with the shipping carrier and there are specific time limits for filing these claims.

If you have any questions regarding the delivery of your item(s) please do not hesitate to contact us by calling 1.877.234.2018 (U.S. and Canada) or +1608.268.9670 (International), or e-mailing us info@rehabpulse.com

SHIPMENT TRACKING INFORMATION
All packages will have a shipment tracking number. If you have placed your order online you will receive an e-mail once your item(s) have shipped with the carrier name and tracking number.

If items in your order are being shipped at different times (i.e. some items shipping directly from us and some items from the manufacturer) this will be noted in the e-mail you receive and you will receive updates as additional tracking information becomes available.

If you placed your order over the phone feel free to call us at 1.877.234.2018 (U.S. and Canada) or +1608.268.9670 (International) and we will be happy to provide you with tracking information.

EXPEDITED SHIPPING
RehabPulse offers expedited shipping (next day, second day and third day express shipping) for an additional charge. These rates will vary depending upon the destination, desired delivery date, shipping carrier, and the weight and dimensions of the package(s). Expedited shipping is available for delivery Monday - Saturday.

Please be aware that most products ship directly from the manufacturer to you so expedited shipping will shorten the time it takes for your item to arrive once it is ready to ship but will not shorten the production or processing time.

If you would like to request expedited shipping please call us at 1.877.234.2018 (U.S. and Canada) or +1608.268.9670 (International), or e-mailing us info@rehabpulse.com  and you must include the following information:

    • the date and time (morning and/or by end of day) that you need the delivery

    • if you prefer delivery from a specific carrier (FedEx, UPS or USPS) - if not we will choose the carrier with the best rate

    • the method in which you would like us to contact you with the quote (phone or e-mail)

  • Once we have obtained the quote, we will contact you with the cost for expedited shipping based on the information you have provided.

  • Some items are not available for expedited shipping and if that is the case, we will notify you. 

SHIPPING CARRIERS
Unless a specific carrier is requested, RehabPulse will choose the carrier, (USPS, FedEx or UPS) that offers the fastest delivery time for your shipping destination. 

CHECK YOUR PACKAGE ASAP!
While we pride ourselves on always getting your order right the first time errors can occur and since many of our products are shipped to you directly from the manufacturer it is very important that you inspect your package(s) as soon as you receive them.

If you find there is an error in your order please contact us immediately at 1.877.234.2018 (U.S. and Canada) or +1608.268.9670 (International), or e-mailing us info@rehabpulse.com  

Shipping errors must be reported within maximum 5 days of receiving your order.

FREIGHT DAMAGE
Sometimes items can be damaged during shipping. As soon as you receive your item(s) take a moment to inspect the carton or packaging. If it is obviously damaged write this down on the freight bill or carrier's registry at the time of delivery. This is important because if the damage is not adequately described the freight carrier may refuse to honor a claim. Also, make sure to open the carton or packaging as soon as possible because sometimes the package looks fine but when you open it the contents have been damaged.

If your item was damaged during shipping please call us at 1.877.234.2018 (U.S. and Canada) or +1608.268.9670 (International), or e-mailing us info@rehabpulse.com  and we will be happy to help you with a replacement item and with the freight damage claim.